Grok Platform

AIOps for IT Operations

Demystify the Value of AI with transparent impact and performance insights for faster, smarter decisions

Streamline NOC Operations with Resolve

The telecommunications industry is at an exciting, yet critical, point in its development. Scaling operations to meet the
exponential consumer demands will create pressure points for IT. Automation will prove to be an an indispensable
strategy for scaling and modernizing operations

Accelerated Incident Resolution

Up to 98% faster triage and diagnostics with automation

Up to 98% faster triage and diagnostics with automation

Increased Employee Productivity

Grok provides a comprehensive view of your AI model's performance metrics. Track recognized detection rates, incident and alarm compression trends, and events with state changes to evaluate the efficiency of your AI model. Observe detection accuracy specification rates and monitor detection overrides by humans to ensure continuous improvement.

Up to 98% faster triage and diagnostics with automation

Direct and Indirect Cost Savings

Grok delivers real-time insights into the processing performance of your machine learning models, helping to increase efficiency and reduce process errors. Gain visibility into end-to-end latency to optimize workflows and ensure seamless operations. Leverage powerful analytics to uncover patterns, trends, and anomalies within your data.

Up to 98% faster triage and diagnostics with automation

Enhanced Customer Experience

Grok delivers real-time insights into the processing performance of your machine learning models, helping to increase efficiency and reduce process errors. Gain visibility into end-to-end latency to optimize workflows and ensure seamless operations. Leverage powerful analytics to uncover patterns, trends, and anomalies within your data.

Up to 98% faster triage and diagnostics with automation

Streamline NOC Operations with Resolve

Unified Incident Response

Single pane of glass for all incident response tasks, scripts, investigations, processes, and notes

Process Orchestration

Single pane of glass for all incident response tasks, scripts, investigations, processes, and notes

Human-guided Automation

Single pane of glass for all incident response tasks, scripts, investigations, processes, and notes

Pre-built Integrations

Single pane of glass for all incident response tasks, scripts, investigations, processes, and notes

Enterprise-ready Platform

Single pane of glass for all incident response tasks, scripts, investigations, processes, and notes

What We Can Help You Automate Today

Automations for the NOC

Automations for the IT Help Desk

Provisioning and Configuration

Deploy and configure connectivity for network devices, apps, servers, and endpoints with confidence

Service Request Fulfillment

Automatically fulfill service requests as tickets come in via ITSM or chatbots

NOC Incident Response

Automatically trigger remediation workflows to triage, validate, diagnose, and resolve network alarms and IT incidents

Events Auto-Remediation

Run self-healing automations triggered by events to remediate issues as soon as they occur

Proactive Testing & Troubleshooting

Schedule health and compliance checks with comprehensive reports to ensure optimal network performance

Application Dependency Mapping

Ensure IT visibility and oversight across all applications and infrastructure components

Millions of Mission critical Telco Workflows Run
on Resolve

600,000 Incidents Processed

Improved Network Control Center performance and customer experience by reducing the volume and duration of customer impacting incidents while supporting network growth

Over $1.2M Saved Annually with 30% Fewer Escalation

Enhanced service delivery and customer communications, increased help desk operator productivity, improved customer satisfaction by making sure customers are notified of outages in a timely manner

Resolve Actions is Your Platform of Choice for Automation

Unified Orchestration & Automation Platform

Download third-party integrations for your favorite applications from the Automation Exchange. Seamlessly integrate bi-directionally with any IT tool.

1000s of Pre-built Integrations and Connectors

Download third-party integrations for your favorite applications from the Automation Exchange. Seamlessly integrate bi-directionally with any IT tool.

Low-code or “Bring-your-own-code” Automation

Drag-and-drop automation actions to build new workflows or import your existing scripts to build a library.

Built-in ROI Calculator

Drag-and-drop automation actions to build new workflows or import your existing scripts to build a library.

Next Steps

Ready to talk automation? Schedule time with a Resolve automation expert.

Stay Ahead: Access Expert Resources

Grok Product Brief

Overview of the Grok AIOps platform and its key capabilities

Inside Grok: How it Works

A whitepaper on AIOps and Grok’s Cognitive AI Architecture

Grok Demo

How Grok Solves the Noise Problem