Best effort support over chat, e-mail and phone for Grok Cloud customers. Grok Enterprise customers get guaranteed 24-hour turnaround times from our team. Our development staff is available to assist with the setup and management of Grok within any environment. We’ll work with your team to ensure success.
All integrations built into the platform are free of charge. Grok’s turnkey adapters make it easy to use Grok with tools you trust. Grok Enterprise clients can request 1 custom built integration for their on-premise platforms.
Our affiliate company, Tribal Genius, provides basic consulting services for companies wishing to embrace machine learning and automation to run more efficient cloud systems. Tribal Genius can also provide a readiness assessment for a competitive rate.
A metric constitutes a single, raw data stream collected from a server or pushed to our API. For example, an AWS EC2 instance includes metrics like CPU Utilization, disk read/write, or network in/out. Grok creates individual models for every raw metric stream consumed by the platform for analysis.
To calculate your monthly cost for Grok, input the number of metrics you wish to monitor, based on the definition above. A good rule of thumb for AWS: one instance represents 5-7 monitored metrics.
Grok enables you to take action on any anomalous activity using integrations, which are hooks into other tools your business uses everyday. Grok includes pre-built, turn-key integrations to popular developer tools like ServiceNow or New Relic. You can also write custom integrations to act on anomaly data. For example, you may leverage Grok to restart a sensor in an IoT cloud or send an email campaign to customers with abnormal buying behaviors. Check out this page for detailed use cases.
A source provides raw data streams to Grok for anomaly analysis. Grok provides tools to connect to sources of data, such as cloud metric collectors like AWS CloudWatch or a .csv reader. Most cloud based data stores can provide information to Grok using our REST API, which creates a custom source for Grok analysis.
Grok will charge you based on the maximum number of metrics reporting anomalous activity in a given billing period (i.e. monthly for Grok Cloud).