What is AIOps?
A quick primer
Today’s IT organizations struggle to keep up with the pace of innovation required in a cloud-first world. Cloud computing has made it easier than ever to deliver applications at scale, but it comes at a cost. Applications run on complex environments with many points of failure. Identifying where to start in an IT incident process can lead down several rabbit holes, creating management fatigue. Worse, operating expenses can rise rapidly, making budgets more painful every year.
DevOps practices helped curb these costs, but it also lead a proliferation of tools that come with new challenges. To reduce OpEx, companies hired for DevOps to reduce staff and streamline operations. As if architecting systems was hard enough, maintaining these systems adds another strenuous challenge. Monitoring and analytics tools try to ease the pain, but most provide extra annoyances via arbitrary alerts against data observed from these systems.
With machine learning, alerting tools can provide better insights for DevOps and IT as a whole. Rather than monitoring tools telling teams what they know (your app is down), teams can use ML to provide a buffer between monitoring data and DevOps. Combined with automation, DevOps teams need not lift a finger during an IT incident — the system understands a dangerous event and responds automatically.
AIOps provides a framework to bring this type of intelligence and automation to make IT smarter. Teams that adopt an AIOps discipline can help DevOps work smarter, not harder. Rather than waiting for fires to happen, AIOps encourages a proactive culture within an IT organization.
Grok enables this proactive behavior using industry leading machine learning and automation. Grok sense behaviors that lead to downtime using anomaly detection — finding outliers in app and device data. Once Grok finds anomalous behavior, it includes hooks to tools you trust to take action with speed.
Want to learn more? Check out our whitepaper available on AIOps today! It’s free to download and provides our vision for a more efficient, powerful IT operations practice.